Refund policy

Return & Refund Policy

Last Updated: October 29, 2026

At Hangoraaa, customer satisfaction is important to us. This policy explains our return eligibility requirements, return procedures, shipping responsibilities, and refund processing times.

1. 60-Day Return Policy

We accept eligible return requests within 60 calendar days after delivery.

To request a return, please contact us at service@mallvic.com within the return period.

2. Return Eligibility

For standard change-of-mind returns, items must generally:

  • Be unused, unworn, and unwashed.

  • Be in their original condition.

  • Include original packaging, accessories, and tags where applicable.

  • Be accompanied by proof of purchase.

Certain products may have additional hygiene or safety restrictions where disclosed and permitted by applicable law.

These conditions do not limit statutory rights concerning defective, damaged, or incorrectly supplied products.

3. How to Request a Return

To initiate a return:

  1. Email service@mallvic.com.

  2. Include your order number and reason for return.

  3. Wait for our team to review your request.

  4. Follow the return instructions provided.

  5. Package the product securely and retain tracking information.

Please do not send items to our business address unless specifically instructed by our customer service team.

4. Return Shipping Costs

Change-of-Mind Returns: Customers are responsible for return shipping costs.

Defective, Damaged, or Incorrect Products: We will cover reasonable return shipping expenses or provide another appropriate resolution where the issue is attributable to our error.

We do not charge a separate restocking fee for eligible standard returns.

5. Refund Processing

Once a returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds are normally processed within 3–5 business days to the original payment method.

Your bank or payment provider may require additional time to make the funds available.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us promptly.

Provide your order number, a description of the problem, and photographs where available.

We will review the issue and arrange an appropriate refund, replacement, or other remedy as required by applicable law.

7. Exchanges

For exchange requests, please contact our customer service team.

Exchanges are subject to product availability.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already entered fulfillment or shipped may not be eligible for cancellation.

If cancellation is unavailable, eligible products may be returned after delivery under this policy.

9. Consumer Rights

Nothing in this policy excludes or limits consumer rights that cannot lawfully be restricted.

10. Contact Information

Store Name: Hangoraaa

Legal Business Name: LAMONTIERRA sandwich LLC

Business Address:

4947 Clara St
Cudahy, CA 90201
United States

Email: service@mallvic.com

Phone: +1 (226) 493-1029

Customer Service Hours: Monday–Friday, 8:00 AM–5:00 PM Eastern Time

Website: https://hangoraaa.com